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🔥 Candle Pouring Experience — FAQ

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Welcome to Noir Lux Candle Bar! Below you’ll find everything you need to know about planning your visit, pouring your candle, and making the most of your experience.

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🕯 Do I Need a Reservation?

Reservations are highly recommended, especially on Saturdays. Walk-ins are welcome on a first-come, first-served basis, but reserving your spot guarantees availability for your desired date and time.

Groups of 10 or more?
Email us to discuss special accommodations and options for larger parties.

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🚶 Do You Accept Walk-Ins?

Yes! Walk-ins are welcome but subject to availability. We recommend coming early, especially on weekends, to secure your spot.

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🎨 What’s Included in My Pouring Session?

Each session includes:

• Your choice of vessel(s) — pour as many candles as you'd like (pay per vessel)

• A guided experience alongside 2–15 guests

• Fragrance blending and candle pouring instruction

• A custom scent creation that's 100% you

After pouring, candles take about an hour to cure before they’re safe to take home.

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⏱ How Long is the Experience?

• Pouring Time: ~60 minutes

• Cure Time: ~60-90 minutes depending on the size of your vessel

To take your candle home same-day, arrive at least 2 hours before closing. Otherwise, we’re happy to hold your candle or ship it for a flat fee of $8.75.

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🕘 Hours of Operation

Monday: Closed

Tuesday: Closed

Wednesday: By appointment only

Thursday: 11 AM – 6 PM

Friday: 11 AM – 6 PM

Saturday: 11 AM – 6 PM

Sunday: 11 AM – 5 PM

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💰 How Much Does It Cost?

• Reservation Fee: $10 per person (covers the guided session)

• Candle Pricing: $20 – $75 per vessel (paid during your visit)
  Note: Pricing may differ for private events where the vessel is included.

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👨‍👩‍👧 Is the Experience Family-Friendly?

Absolutely! Kids are welcome.
We do ask that children 10 and under be supervised by an adult during the session.

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🏺 Can I Bring My Own Vessel?

Maybe! While we can occasionally fill outside vessels, we only pour into vessels that are safe to burn. Approval is based on size, shape, and heat resistance.

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♻️ Can I Refill a Vessel from a Past Visit?

Yes, and we love that! Bring your vessel from a previous session and enjoy 25% off your refill. You can recreate your original scent or design something totally new!

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🛍 Can You Host Events Outside the Store?

Yes! We can host private events in your space or at other venues.
Please email us at noirluxcandleco@gmail.com to chat about your event.

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⏰ What If I'm Running Late or Need to Cancel?

• Please arrive within 10 minutes of your scheduled start time.

• If you’re more than 15 minutes late, we may need to reschedule your session.

• Need to cancel or reschedule? Let us know at least 48 hours in advance.

• One-time rescheduling is allowed. No-shows or late cancellations are non-refundable.

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📍 Where Are You Located?

We’re in Belltown, near Lower Queen Anne:
📍 Warren Pl, between Denny Way & 1st Ave, ground floor of Encore Belltown Apartments

Heads up: Apple Maps may misdirect you — we recommend using Google Maps or Waze.

Parking Tips:

• Street parking: $0.50/hr (free Sundays)

• Nearby garages: Bay Vista, Olympic Sculpture Park, Diamond Lots, 2601 Elliott Garage
  Note: We’re close to Climate Pledge Arena — plan ahead on event days!

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🕯 What Are Your Candles Made Of?

Our candles are made from:

• 100% premium soy wax

• Phthalate-free fragrance oils

• FDA-approved, cruelty-free, and skin-safe ingredients

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🌸 What Fragrance Will My Candle Be?

Our scent bar features 80–100 rotating seasonal fragrances.
You can:

• Blend up to 3 scents per candle

• Go fragrance-free if preferred — totally up to you!

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📦 What If I Forget to Pick Up My Candle?

We hold candles for 30 days.
If you forget:

• We’ll send a reminder email or call

• You can opt to have your candle shipped for a flat $8.75

• After 30 days, unclaimed candles are donated or added to our grab bag collection

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Have more questions? Reach out to us anytime at noirluxcandleco@gmail.com or send us a DM on Instagram @noirluxcandleco.

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We can’t wait to pour with you! ✨🕯💛